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Archive for March, 2011

University Net

Bachelors Degree Human Resources

A bachelors degree human resources can pave the way to a rewarding career managing the human resources of an organization. What is human resources?Human Resources (HR) refers to the department within a company or organization, which facilitates communication betweenmanagement and employees. The Human Resources field has advanced from its traditional functions of employee recruitment, to handling compensation, benefits, interviewing, training, settling employee issues and dealing with legal issues. A bachelors degree human resources get you in the door of this exciting career.

Over the last decade, the human resource function has moved beyond personnel management and development to become a strategic cornerstone in many organizations, increasing the need for professionals with specialized human resources skills, as well as a sound foundation of general business skills. A bachelors degree human resources is a smart choice in today’s ever competitive job landscape.In today’s business marketplace, a company’s human resources department can determine its success.

Because of this, human resources professionals have taken on a much higher profile, hence the greater need for those candidates with a bachelors degree human resources. In addition to traditional clerical duties such as maintaining employee records and recruiting new personnel, human resources specialists consult with senior management on company policy and strategic planning issues. The expanded responsibility has raised the bar–and the salary levels–for many human resources positions, another reason why a bachelors degree human resources have become popular today.

Increasingly, human resources professionals also provide recommendations to top management on strategic planning and policies that affect the workforce. In large companies, they also act as a mediator between top management and employees. In an effort to improve morale and productivity and limit job turnover, human resources professionals also help their companies effectively use employee skills, provide training opportunities to enhance those skills, and boost the employees’ satisfaction with their jobs and working conditions.

Virtually every industry employs human resource, training, and labor relations managers and consultants. A bachelors degree human resurces with a specialization in Human Resource Management can allow you to take advantage of this demand. You’ll develop the specific business and management skills needed to build a human resource management career in a number of dynamic roles. These include compensation manager, employee assistance or benefits manager, equal employment opportunity (EEO) or affirmative action coordinator, labor relations manager, recruiter, and human resources information systems specialist.

To learn more about a bachelors degree human resources as well as browse schools and courses, please visit University Net.

The Necessity Of Better Customer Service

Service is the essence of life.With out customer service no organisation can thrive.Customers’ delight is the back bone of any service industry.Each one has the ability to serve in a best possible manner.It requires an attitude to serve the customers in abetter way.Attitude is everything in life.We should remember that by serving we do not loose,but gain and also we get monetary rewards.There fore serving the needy in the society we can serve ourselves,our family and society and developing the attitude to serve in ourselves we can contribute more to our organisation.

The essence of life-Helping others at the time of need is the essence of life.We can not be happy,if our fellowmen are unhappy.Since our childhood we have learnt how to serve.We serve our parents,elders,teachers and others in the society.As we mature in life and lot of needs develop in ourselves we forget this serving attitude within ourselves and become self centered.The serving quality inside us becomes dormant.We have to tap this area and make ourselves aware and realise the importance of serving others.Serving others should be our very life breaths.

Today’s world and customer service-Today’s world has inflicted lot of worries and anxieties within ourselves and even if we go prepared to do our duty in a smooth manner we find ourselves in such a situation that we become compelled to sccumb to irritation and anger and there by develop lot of worries and anxieties within ourselves and the customer service is badly damaged.So a greater degree of emotional maturity is required within ourselves if we want to impart a better customer service.We should not cling too much to today’s world’s chaos and conflicts andkeep ourselves always in harmony.There are number of ways where it is mentioned how we can keep ourselves in perfect harmony.

Customers are our friend,philosopher and guide-We should treat the customers as our friend,philosophers and guide.Most of the time we think that they are the hinnderance in our work.But mahatma Gandhi has told that they are the very purpose of our work and by serving them we do not do a favor to them,rather they favor us by giving us an oppurtunity to do so.We should take them as the parts of our life processes and without them the processes of our life will remain unfulfilled.They are our perfect guides and if we serve them better, they will take part in our sorrows and griefs and the society will be a better place to live.

Attitude of service-We should develop a serving attitude within ourselves.From the beginning of childhood this serving attitude should betaught to students.As we have discussed that service is the essence of life,so this attitude of service should be injected within all since childhood.There should be a greater effort on the parts of parents and teachers to inject the service attitude within the children.In developed stage of life there should be training programmes and the employees should be self sufficient to develop this attitude within themselves.

The banking industry-So far as banking industry is concerned customer service has a greater relevance,because banking is an industry,where the product is customer service.A bank thrives only on the good will of it’s customers.So not only customer satisfaction,but also customer’s delight should be the motto of any banking industry.Customers come to the bank with lot of expectations and they should be handled carefully and perfectly served with out any dissatisfaction of any form.They should be given due regard and there should be segmentation of customers according to age and accordingly service should be imparted to make the service more fruitful.

Customer-segmentation-Customers should be segmented according to age,needs,preferences and attitude.It is an art ,which should be developed by every bank employee.By segmenting the customers in to groups,service becomes easy and more fruitful.This segmentation also helps in marketing of various products of a bank.The customers need service differently according to their age,reputation,position,attitude,tastes and preferences.All these things should be taken in to account while we give customer service.

Awareness among the customers-If the customers want to be treated in an excellent manner,they should be patient with the work processes.They should not irritate an employee,while he is at work.His work will be done.So he should have patience up to that extent and should not give any scope to the employee for irritation and anger.He should be patient and calmly wait until his turn comes.

Needs of the employees-It is natural, if the needs of the employees are not taken care of by the management, the employees will loose interest in serving the customers.So the needs of the employees should be reviwed by the top management from time to time and suitable strategy should be developed to fulfill the genuine needs of the employees.The hopes and sentiments of the employees should be given due regard.

Behaviour modification-As we mature in life and join an organisation our behaviour needs to be modified according to the objectives of the organisation.There should be suitable training programmes,where the employee can learn how to modify their behaviour in a best possible manner so as to be of greater use to the organisation.The employees should also review their behaviour on daily basis at the relaxed hours at home,so that they can come out with suitable solutions regarding a perfect behaviour with others.Looking to the open sky in a full moon night and diffusing most of the worries and anxieties employees can get a clue regarding serving the cutomers in a best possible manner and they can also know how by imparting better service they can improve themselves also.

Meeting of minds-There should be perfect allignments between the minds of the customers and that of the employees.The thought processes should work at the same level,so that both employees and the customers can understand each other and there will be a better service with out stress on any side and after the work both the minds will work in harmony.

Both the employees and the customers should understand each other for carrying out the works smoothly.The employees should treat the customers with dignity,pride,give them love and affection so as to establish a suitable,cordial and long lasting relationship with them.The employees should know better service will bring them name,fame,money and keep themselves,their family and society happy and contented.

Most investors looking to tap into booming emerging markets look to China and India, and it is easy to see why, India’s main board alone is up 17.43% over last year in the first 2mths of 2011.

Other emerging markets which are yet to cross mainstream investors’ radars could hold greater prospects. Relatively smaller emerging south-east Asian countries, such as Malaysia, Thailand, Indonesia and the Philippines, not only benefit from but are an integral part of the economic boom in the Asia-Pacific region.

Meanwhile, the Middle East and Africa (MENA) and Latin America are also increasingly attracting fund managers’ attention. Often referred to as frontier markets or ‘emerging emerging’ regions, these economies are becoming interesting stories in their own right. They may not be as big as the BRIC [Brazil, Russia, India and China] nations but they have the economic growth and rising wealth associated with developing economies. As such they stand to benefit greatly from the continued demand for resources in which they are rich.

In the last six months of 2010, the MSCI Frontier Markets index outperformed emerging markets, gaining 16.5 per cent compared with 12.3 per cent.

From 2002 to 2010 the Frontier Markets index returned 9.2 per cent a year, outperforming global equities by more than 3 per cent.

This is why we at Alliance Emerging Markets look to these Frontier Markets’ to bolster our Emerging Market’ investments.

Here we provide a brief rundown of the Frontier Markets, region by region.

South-east Asia

The 10 members of the Association of Southeast Asian Nations (ASEAN) have a combined population of more than a half a billion people twice as many as the US. However, they generate only one-tenth of the economic output of the States, reflecting a huge untapped potential for growth.

Many of the ASEAN markets have significant natural resources and produce highly-sought after agricultural products such as wood, rubber, sugar cane, palm oil and rice.

Not only are they well-positioned geographically to supply the billion people-strong markets of China and India but in many cases they have competitive advantages over their larger neighbours, making them ideal export partners.

We believe that as the level of integration between Asia’s economies increases, these markets are more and more independent of the fluctuations in economic cycles in the more developed economic regions, an investment in ASEAN markets is an ideal form of diversification for a global equities portfolio.

Currently Thailand and the Philippines are the most promising markets in the region. The Philippine stock market has risen 39.8 per cent in the past year for Sterling investors, while the Bangkok stock exchange has increased by 61.2 per cent.

In the Philippines, political risk is less acute than it once was. President Corazon Aquino is expected to push through more reforms designed to reduce corruption and improve public finances.

Coupled with a boom in domestic consumption, they should continue to support share prices. In Thailand, corporate earnings are rising quickly and are poised to grow at 10 t o20 per cent for the next few years. Thailand may be about to experience a burst of strong economic growth similar to the beginning of the 1990s, the only negative scenario for Thailand is only conceivable within the framework of an economic collapse in Asia, and there are no signs of that happening.

Middle East and Africa

The economies of the MENA region are expected to grow by more than five per cent this year, though individual economies, such as Qatar and Egypt, are poised to expand far faster. Qatar is primed for double-digit growth and is set to expand by 50 per cent by the end of 2012, according to the International Monetary Fund.

Qatar has great potential for growth in sectors such as financials and industrials and there are several large cap stocks yielding more than seven per cent. Following the successful World Cup bid, Qatar’s infrastructure will undergo significant transformation in the next few years, providing a new wave of opportunity.

The outlook for economic growth in parts of Africa is also bright, with Nigeria, Kenya and Zimbabwe anticipating increases of four to eight per cent.

Latin America

Many Latin American countries have come through the credit crisis relatively unscathed, thanks to strengthened financial systems and prudent banking practices.

Countries such as Brazil, Chile and Mexico are characterised by young, urban populations with rising incomes and a growing middle class. By 2020, the Future 7 (Argentina, Mexico, Indonesia, Vietnam, Turkey, Egypt and South Africa) population will account for a tenth of global consumers and disposable income per capita will rise by 52 per cent. With expanding, young populations, this bodes well for retailers, banks and consumer-related companies.

When it comes to getting a job in the Human Resource department, one must be able to fully grasp and understand the basic concept of Human Resources. There is no doubt that Human Resources are a major function in many businesses out there. Nearly every business out there has a Human Resource department; it does not matter where you are located. What do Human Resources do, you ask? Within this article, we will be answering that question for you.

Today, you should know that Human Resources is the department that helps maintain a supply of workers. When it comes to these workers, the Human Resources Department must make sure they are the ones that are qualified when it comes to fueling the needs of the business. When it comes to Human Resources, you will find they are professionals from a number of organizations that train, hire and even fire employees. The Human Resources are the ones that take care of all of the issues such as the leave policy, payroll and employee benefits.

When it comes to those large companies that have a large number of employees, you will find that Human Resource is even more important than ever before. Human Resources involve sorting through employees they believe are not qualified for the job with employees that are qualified for the job. If you think Human Resource personnel has an easy going job that is laid back, then you are wrong.

The selection and recruitment of future employees are only one of the jobs Human Resource personnel have. The other job tasks for the Human Resource personnel include dealing with employee disputes, health care issues and sexual harassment cases. The Human Resources have the responsibility of ensuring the welfare of all of the employees that are within the organization. Human Resources are also responsible when it comes to the execution of training programs for the new employees, along with the old employees. As you see, Human Resource personnel have a number of responsibilities.

Have you ever wondered who designed the employee benefit programs? The Human Resources design those employee benefit programs. These employee benefit programs include health insurance and pension plans. The Human Resource personnel are also the ones who keep track of employees attendance record and leaves of absence.

The Human Resource personnel have some great programs that help them out when it comes to managing the employees leave and attendance. Many Human Resource personnel use SoftTime which is a program that allows you to manage the employees time and attendance. When it comes to this program, there are different levels you can choose for a small company to a large company. Human Resource personnel are also in charge when it comes to maintaining a peaceful work environment that is pleasant and comfortable for the workers. Most Human Resource managers will require a degree in Human Resources.

In the end, Human Resource personnel must have a personality that is great to be around and excellent computer skills. Human Resource personnel will have to interact with individuals both inside and outside the office everyday, so those communication skills play a crucial role. Human Resource personnel will be training and supervising employees from different backgrounds.

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It is widely agreed that a high level of customer service contributes significantly to customer loyalty and results in return business. How often have you been affected by bad customer service at a local restaurant or petrol station and decided not to go there ever again because it appeared that the attendant didn’t care? Compare this with being served your meal very late but still being happy because you were looked after by the waiter very well, perhaps they were very polite, maybe they gave you a complimentary drink and offered a discount voucher for the next time you book. The difference in the two scenarios is the customer service expectation. The first scenario the attendant indicated to you that they didn’t care by just that… not caring, thus your expectation of customer service was low and you never complained, only promised yourself to never go there again. In the second scenario, the attendant at the restaurant created in you, the customer, a higher expectation of service because they cared, you expect to receive when you go again.

With this article, I intend to convince you, that just ‘good customer service’ is not good enough. Your customers will disappear as soon as your competitors offer a better service level than you. It is simply human nature to feel good when treated nicely; a customer will go where they are treated well. Most businesses offer good customer service however today good customer service is also simply not good enough. Everything else being equal, good customer service will help keep your business competitive, on the other hand, it will not get your competitors customers to come to you, nor will it assist greatly in increasing your customer base. So, as an SME owner/manager generally with limited a budget, a limited competitive advantage over your competition or maybe a not so ideal location, what do you do? I suggest you compete for your existing customers so as not to lose them and compete for a share of your competitions customers. You may be saying that this is not possible; your competition has a lower cost structure so they are cheaper, you may be concerned about the cost of staff training within your limited budget. I challenge you to create a line of defence to protect your customer base; you will also prepare, develop, test and bulletproof your firms abilities and capabilities. This will prepared you well when you are ready to entice and compete for your competitors’ customer or for that matter all new customers.

By now you are probably wondering or perhaps asking “how do I create a higher expectation of customer service?”

Its much easier than you think by following these key steps:

1: Identify your competitive advantage

This is any area of business where you are better than your competitor, identify your strengths and see where you are better than your competitor.

2: Identify what your competitors advantage is:

Is it price? Are you competitive around the pricing of your products and services? Do they have better delivery systems, delivery of service and product?, Identify your competitors advantage and remember price does not always dictate purchase decisions. It could be better opening hours, or a cast iron guarantee, maybe they handle returns or unhappy customers better.

3: Analyse the customer:

Blanchard and Bowels, the authors of ‘Raving Fans: a revolutionary approach to customer service’ suggests “trying to see customers as individuals and try to understand all their needs”. You should know your strengths and your competitors’ weaknesses. In analysing your customers, identify areas of concern for them and make every effort to exceed the service and delivery expectations of them. The key to this idea is creating a level of customer service in all areas of your business that far exceed the current level offered and be more competitive within your competitors’ weakness areas. Great customer service will contribute to new business coming to your door and sustain the existing customers need for continual recognition. Superior customer service will allow you to meet the market demand for your industries products and services irrespective completely of price or quality.

4: Communicate your ability to deliver:

To ensure that you compete for new customers you will need to communicate your ability to deliver Great Customer Service in a convincing way, which you should be able to do having tested it on your existing customer base. Now all that you need to do is communicate it to prospective customers through various marketing methods. Once they try your service and if it is the Great Service you created there will be excellent reason for them to try you and little reason for them to move on. Your ability to live up to the expectation you create in them from your marketing is needing to be kept up and you need to keep delivering to the standard you have improved upon and using it as a continuous improvement process.